â‘  If you need to reschedule an upcoming meeting, please give us at least 24 hours notice if possible.Â
â‘  Submit questions and revision requests early. We value quality and sometimes things take a bit longer to ensure they're done well.
FAQ AF
What am I responsible for providing to you?
Copy & Content
PhotosÂ
Brand assets (if we aren't creating them for you)
Sample websites that you love, or don’t love!
If you’re changing website platforms, we’ll also need admin access to the platform where your domain is registered.
How long does it take to complete a website with your services?
The timeline varies based on the package and complexity of the project. Typically, our team provides an estimated timeframe during the consultation phase.
Can I upgrade my package later if I need additional services?
Absolutely! You can discuss upgrades with our team, and we'll customize your package based on your evolving needs.
Are there ongoing maintenance fees after the website is live?
Design is our superpower. That being said, a few things fall beyond the scope of our expertise. Some of the services we do not offer are copywriting, video editing, photography, and social media support. If you’re looking for these services, we have fabulous recommendations! Just ask us!
What happens if I encounter issues with my website after it's live?
We provide post-launch support to address any issues promptly. You can contact our support team for assistance, and we'll ensure the smooth operation of your website.
What services do you not offer?
Design is our superpower. That being said, a few things fall beyond the scope of our expertise. Some of the services we do not offer are copywriting, video editing, photography, and social media support. If you’re looking for these services, we have fabulous recommendations! Just ask us!
Who do I contact if I have questions?
Emailing [email protected]Â is the fastest way to get your questions answered. We typically respond within a few hours on weekdays.Â
Our team is US-based, and our time zones range from Eastern Standard Time to Hawaii Standard Time, so we've got you covered!Â
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